No account yet? Your company's Nexus administrator or your TruVision account manager can set one up for you.
Create your tenant
Three quick steps. Default categories, AU public holidays and a placeholder printer are seeded automatically.
1. Company
2. First store
3. Owner login
—›No store selected·GCC · Admin● LIVE
Signed in—
Home
TenantStore
Companies & stores
Add, rename, pause or remove companies and their stores. The company you manage is the one in the switcher at the top.
Stores & devices
This store's POS terminals, kitchen screens, kiosks, menu boards and customer displays, with the scanners and printers attached to them. Anything offline comes first.
What the POS terminals show — pages across the top, the buttons on each page, the function rows. Drag from the list onto a button, or tap one then the other.
⋯
Live preview · the POS screen
Tap a button to change its label, colour or size. Long-press works too. Category pages show that category exactly as the menu orders it; add a page to place your own buttons.
Dine in, takeaway & drive-thru
Which order types the POS terminals show: dine in, takeaway, drive-thru, delivery and table service. Set the company list for every store, or give one store its own.
⋯
Tables & floor plan
Ordering from the table for each store, and the floor plan the table-service screen shows.
Loading…
Floor plan
Drag tables onto the floor and number them. The table-service screen shows this plan.
Table service
Elements
Kitchen
Stations, which screen makes each item, how each kitchen screen looks, and cook times.
Stations
Kitchen routing
Screen profiles
Cook times
EFTPOS pinpads
Every EFTPOS pinpad in the company, store by store, and the device each one is on. To add or change a pinpad, open its device in Set up devices.
What the POS terminals offer at the counter. The company list applies everywhere; a store can have its own.
Ways to pay
Which payment buttons the POS terminals show, in what order, and what they say
Discounts
The discount keys the POS terminals show, what each takes off, and whether it needs a manager
Optional areas
GCC covers many kinds of business. Switch on what your company runs; the rest stays out of the side bar and search. Nothing is deleted.
Links to other systems
The outside services Nexus talks to, their keys, and whether they work
STM POS settings
For a store still running STM POS: its server, screens, services and backup
Staff
Everyone who works for the company — who they are, where they work and what they can use
Manager approval PINs for this storeUp to 10 numbered PINs a manager types on the POS to approve things like voids and refunds at the store chosen at the top
Open to load.
POS keys
Who sees each key on the POS — for one store, or every store at once. Someone who can’t see a key can still ask a manager, who reaches it from the Manager key.
Loading…
Manager, Employee, Sign out and the order types are always on the POS.
The POS, as
This is the real POS for this store. Keys someone can’t use leave a gap on their function rows.
Roster
Who is working, when, and what they are owed. This week opens first, with its gaps at the top.
Loyalty
Points customers earn at the POS, the kiosk and online — and spend at the POS.
Members
Find a member to see their points and everything they earned or spent, or to put their points right.
Online orders
Orders from Uber Eats, DoorDash, Menulog and the other delivery partners, across every store. Orders that failed to reach a store come first. Table orders are on the Table orders tab.
From delivery partners
Loading…
Table orders
Orders placed from the tables, newest first, and where each one is with the store.
Ordering channels
Turn online ordering, table service and the kiosk on or off, choose how customers pay, and leave items off a channel — for the whole company, or change one store picked at the top.
Table ordering menu
The order of categories and the featured items customers see when they order from a table, for the store picked at the top. Set it up once, then apply the same order to every store.
System health
Is Nexus running, and is anything waiting that needs someone. Checks again every minute by itself.
Store devices
This screen is now part of Stores & devices — opening it…
All storesChecking what is published…
Value meals
Bundle a main, side and drink at one price — priced once, live on every register, kiosk and board.
Loading meals…
Pick a meal to see it exactly as devices will show it.
Meals & bundles
A meal is the burger that leads it, then the chips, the drink and any extra — a Hunger Tamer is a meal with one more slot. Sizes add to the base price.
Menu Translations
Multi-language menu — categories, items and modifiers per locale
Public holidays
The days pay is worked out at public-holiday (Fair Work penalty) rates. Rosters and pay read this list. Each holiday says which states it applies to.
Receipts
What the receipt says and shows, and the printers and cash drawers that print it.
Always printed, because the law needs them on a tax invoice: the words “TAX INVOICE”, your ABN, the date and time, what was bought, the GST and the total.
Not saved yet
The receipt the printer prints — a sample sale with this store’s details
Loading…
Receipt printers
The printers at this store, and which one has the cash drawer plugged into it
Printers by POS
Which printer each POS prints its receipts on, whose drawer it opens, and its screen. Also changeable on the POS itself in technician mode. Changes save straight away.
Device profiles
For the whole company: a job, a kitchen station, the receipt and drawer printer names, and screen settings. A device given a profile in Nexus Stage takes these when it pairs, and changing a profile changes every device using it.
Cash drawers on their own
Only for a drawer that isn’t plugged into a printer
Menuboards
The menuboards in each store, the posters they can show, and when a poster takes over the live menu.
Screens reporting in
Loading…
Zone Types
Templates
Apply to Wall
Selected Zone
Click a zone to edit
Canvas: 1920×1080 (scaled to fit)
Regions & groups
Named sets of your stores — for example "Sydney Metro" — that menu changes, scheduled changes and automatic jobs can aim at all at once.
Groups
Prices by region, area and store
What each region, area or store sells at, inherited from the company or changed for that place. Everyday price changes are in Menu → Store prices.
Aloha Outbound Queue
Cloud orders queued for injection into the local Aloha POS
NCR Aloha
How orders reach NCR Aloha at each store, and proof that they arrived.
These orders went to the POS as paid test orders. No money was taken — void each one on the POS, then tick it here.
When breakfast runs. The POS terminals, kiosks, table menu and boards switch to the breakfast menu inside these hours, on each store’s own clock, and back to the all-day menu after.
Loading…
Price Levels
Alternate pricing tiers with schedules and item overrides
Store price groups
A price group is one set of item and meal prices shared by many stores — for example Airport or CBD. Give each store a group for each way it sells (POS, kiosk, delivery).
A price group covers many stores at once. To change one item at just one store, use Menu → Store prices.
Stock
What is in the building, what to order, and what was wasted. Below par comes first. Sales on the POS terminals come off by each item’s recipe.
Recipes and food cost have their own pages:
Loading…
Recent changes at this store
Loading…
Loading…
What one of each menu item uses. Every sale on a POS takes these amounts off the store’s stock.
Loading…
Loading the last seven days…
Exception alerts
Every refund, void, discount and drawer opened with no sale at the POS terminals — and the limits that flag one for a manager.
Loading…
Loading…
Automatic jobs
Run a job now, or on a schedule. Times are Sydney time — a job for one store uses that store’s own time zone. Daylight saving is handled for you. This page updates by itself.
Tasks
Loading…
History
Loading…
Software updates
Updates roll out by themselves: each new version goes to the test devices first, then a pilot group, then every store in waves — and stops if devices in a wave start failing. Here is where every device is.
Loading…
Bar Tab Pre-Authorization
EFTPOS pre-auth holds — record, capture, or void card holds on open bar tabs
New Pre-Auth Hold
Lookup Tab Pre-Auths
Pick a tab above
Bump bars
What each key on the kitchen bump bars does, and which stations are open at which times.
Keys
Station sets & times
A profile is a set of stations switched on or off together — “One line” for a quiet night, “Full kitchen” for lunch. Give it times and it switches itself on in this store’s own time; or switch it now.
Loading…
Loading…
Online orders into the kitchen
When the POS terminals are down, online orders still go straight to the kitchen screens, and customers are told when their order will be ready
Online orders go to the kitchen screens by themselves. If one didn't arrive, send it again from its row. To tell a customer a different ready time, change it on the order.
Online orders in the kitchen
Loading…
KDS Display Template
Choose the NexusFlow kitchen-display look and tune it — per tenant, store, or device. “Box View” is the STM box-grid style. Presentation only: routing, timing and bump/recall are unchanged.
Box grid (Box View template)
Ticket colours
Status bar
Custom buttons
Extra bump-strip buttons on the KDS (label + action). One per line as Label | action. Built-in actions: set-routing, all-day, expo, recall-last.
Drive-thru camera
How long cars take in the drive-thru against the target time, store by store.
Store
Average time
Target
Cars
Cars over target
Loading…
Time of day
Hours
Target time
Average time
Cars
Cars over target
Status
Loading…
Set a target time
Time of day
Hours
Whole visit
Speaker / pay window
Cars an hour
Loading…
Number plate
Seen by
Where
Sure
Store
When
Loading…
From → to
How long
Status
Started
Ended
Loading…
Vision Weather & Approval
Weather-triggered content rules and content approval workflow
Type
Content
Submitted by
Submitted
Actions
Loading…
Add Weather Rule
Condition
Value
Target
Priority
Status
Loading…
Type
Content
Status
Submitted by
Reviewed by
Reviewed
Loading…
In-store music zones
The music in each part of the store, its tempo through the day, and songs customers ask for.
Add a zone
Zone
Where
Volume
Playing
Tempo (beats a minute)
Lower music during announcements
Loading…
Add a tempo for a time of day
Time of day
Hours
Tempo
On
Loading…
Song
Artist
Who asked
Status
Asked
Loading…
RMM Patch Management
Patch policies, deployment history, and auto-ticket rules
Policy
Channel
Auto-apply
Window
Target
Loading…
Device
Policy
Version
Status
Started
Completed
Loading…
Trigger
Threshold
Priority
Title
Cooldown
Status
Loading…
Device tests
The results of every device test at this store. To run a test, tap Test on a device in the Devices tab.
Latest results
Loading…
Past tests (last 24 hours)
Loading…
KB Categories
Knowledge-base category tree, visibility and article counts
Code
Name
Slug
Parent
Sort
Visibility
Articles
Published
Status
Loading…
KB Articles
Author, publish and manage the article lifecycle
Code
Title
Category
Status
Ver
Views
Helpful
Published
Loading…
KB Versions
Version history, approvals and rollback for one article
#
Kind
Title
Bytes
Edited by
Edited
Approved
Enter article ID…
BMS & Alarm Panels
Building management systems, alarm panels (Tecom/Hills), and ANPR plate recognition
Add BMS integration
Name
Vendor
Endpoint
Status
Last poll
Loading…
Add alarm panel
Panel
Vendor
State
Last event
Actions
Loading…
Add to Watchlist
ANPR Events
Plate
Direction
Confidence
Watchlist
Reason
Incident
Detected
Loading…
Watchlist
Plate
Reason
Status
Expires
Loading…
Nightly checks
What the server tidies up by itself every night after close, so opening a page never has to. Each check runs once a night for the company.
Check
Last run
What it changed
Result
Loading…
Recent runs
When
Check
How it started
What it changed
Result
Loading…
Security audit log
Who did what, where from, and whether it was allowed. Times are Sydney time.
When
Who
From (IP address)
What happened
To what
How serious
Result
Loading…
Summary for the same period
What happened
Times
Failed
Refused
Loading…
How serious
Times
—
How long to keep the log
Loading…
Delete old entries now
Entries older than the keep period are deleted for good.
Order tracking
Send a customer a link that shows where their order is.
Issue tracking link
Lookup by Order
Birthday & VIP Rewards
Gifts members get when they pay at the POS — bonus points straight away, or money off their next visit.
New gift rule
Every rule is checked when a member pays. A money-off gift prints on their receipt as a code for next time.
Gift rules
Rule
When
Gift
Not again for
Loading…
Gifts given
Member
Gift
Rule
When
Loading…
Multi-Brand Loyalty
Cross-brand point pools with per-program multipliers
Add pool
Pool
Base Program
Cross-redeem
Created
Loading…
Add program to pool
Program
Brand
Accrual ×
Redeem ×
Choose a pool above…
When
Action
Program
Δ
Order
Notes
Enter pool + member…
Song request QR codes
Print a code for each table so customers can request a song.
Make one code
Screens
Pick a screen. What you see on the right is that screen, live; what you can change on the left is only what it uses.
Kiosk
What a guest sees when they walk up and order for themselves.
Your name & logo
On every screen customers see, on the POS, on the menuboards and at the top of the receipt. Upload a logo, or just type your name and we’ll set it in your brand colour. Receipt printers print PNG logos.
No logo yet
Colours & canvas
Start from a preset, then fine-tune. Two brand colours do the talking; the canvas is the background every customer screen sits on. The preview updates as you go.
Photography
Photos are shown as cut-outs on the canvas (like the brand apps) or as full cards.
Cut-outs need photos with a transparent background.
Words your customers see
The kiosk welcome, an optional second language, and the small print. Leave anything blank to use the default.
Welcome photo optional
A wide photo behind the kiosk welcome and the customer display. Leave blank and we compose one from your menu photography.
Prices & tax
How prices read to customers. In Australia, menu prices are almost always GST-inclusive — the ticket price is the price they pay.
The keys on the register
Pages, categories and function keys are laid out in Register layout — tap an item, tap a key, publish to the stores you choose.
Which board shows what
Each menuboard reads the live menu and the active daypart. The dining-room bank is four screens, each owning a product lane and turning between its own posters every ten seconds — chicken, Whopper & beef, the premium beef range, then drinks, desserts, sides and value (?screen=n&of=4). A drive-thru pair is ?screen=1&of=2 and ?screen=2&of=2; the pre-reader is ?role=prereader. Screens are assigned in NexusVision.
Campaign art
The tiles on the order-ready board, the customer display and the pre-reader are your current campaign tiles (852×768; 1080×1920 for the pre-reader). They are uploaded with your brand kit.
The promo pictures across the top of the kiosk, table ordering and POS home screen. They save on their own (not with Save changes below) and reach the stores at the next menu Publish.
Loading…
Names the kiosk refuses
The kiosk asks a guest for their first name and last initial, and the order is called by it (“Chris A.”). Names on the built-in list — and the words you add here — are refused on the kiosk, with or without internet, and again by the server. One word per line. These save on their own with Save words.
Unsaved changes
Live preview
This is the real screen, live from the menu, painted with your unsaved changes. Tap through it like a customer would. Open full size
Names the kiosk refuses
The kiosk asks a guest for their first name and last initial, and the order is called by it ("Chris A."). Names on the built-in list — and the words you add here — are refused on the kiosk, with or without internet, and again by the server. One word per line.
Blocked even inside a longer name. Use it for slurs: blocking “slur” also blocks “Slurname”.
Blocked only when it is the whole name. Example: “Test” is refused, but “Testa” is fine.
See the built-in words (already blocked — no need to add them)
Loading…
Kiosk photos
A photo of a menu item that only the kiosk shows. Upload it, approve it, publish it — the kiosk switches to it on its next refresh. You can also add one from Menu → Edit item.
Photo
Menu item
Added
By
Loading…
Photo
Menu item
Where it is
Added
Loading…
Add a kiosk photo
Option photos
A photo for each ingredient and sauce — cheese, onion, bacon, BBQ sauce. It shows on the options in table ordering, online ordering and the kiosk straight away, no publish needed. One photo covers every option that names it: “Extra Cheese” and “No Cheese” both use the Cheese photo.
Loading…
Menuboard emergency takeover
Covers every menuboard in the store (or every store) with your message until you clear it.
Covers every menuboard in a store (or every store) with your message until you end it — for a fire, closing early or an outage.
Reason
How urgent
Message
Where
Started
Ends
Loading…
Reason
How urgent
Message
Where
Started
Ended
Ended by
Loading…
Take over the menuboards
Allergens & Nutrition
What each item contains and its energy. The kiosk, the table menu and the boards show these after you publish.
Lend stock to another store. Sending takes it off this store’s stock; receiving puts it on theirs.
From
To
What
Status
Asked
Sent
Received
Loading…
Time-of-day deals
A lower price only between set times on set days — say 20% off sundaes, 2 pm to 5 pm on weekdays. The POS terminals, kiosks, online menu and boards show it while it runs, and the sale is charged it. Deals that run all day between two dates are in Deals & promotions.
Loading…
Campaigns
Groups of customers, and who in them can be sent an email — only people who said yes and have not unsubscribed.
Groups of customers
A group picks loyalty members by what they did. Its count is worked out from real sales.
Group
Who is in it
How many
Counted
Loading…
Email campaigns
Nexus works out who can be sent each campaign and gives you the list for your email tool — it does not send marketing email itself.
Your email tool swaps {first name} for each person’s first name from the downloaded list — check it uses the same placeholder. Ready-made layouts are in Email templates.
Preview, as Sam would see it
—
Campaign
Send to
Who can get it
Loading…
Suppliers & orders
Who you buy from, orders sent to them, and their invoices.
Add supplier
Name
ABN
Contact
Orders go to
Terms
Status
Loading…
Receiving an order adds its ingredients to the store’s stock.
Each store's POS shifts today as its POS terminals recorded them, on the store's own clock. Stores with a shift flagged for sign-off come first, then the biggest over or short.
Sales so far today — every store
Each store's takings since its own midnight. Stores with no sales yet come first. A dash means no orders yet, not $0.
POS terminals today
Each POS’s shift as the POS recorded it: the float it opened with, the cash it should hold (its X report while open; the server’s figure at close), what was counted, and the difference.
POS
Opened
Float
Expected
Counted
Over / short
Status
Loading…
Drawer counts, cashier closes and Z reports
When
What
POS / drawer
Counted
Over / short
By
Loading…
Cash out of the drawers
When
What
Amount
Detail
Loading…
Last 7 days
Over / short from every POS count, day by day.
Day
Store
Over / short
Counts
Loading…
Shift Trade
Someone can’t make a rostered shift: offer it, record who takes it, and approve — the roster changes to the new person.
Offer a rostered shift
No shifts are rostered at this store in the next two weeks.
Day
Time
Job
Offered by
Taken by
Status
Loading…
Delivery apps
Send the menu to Uber Eats, DoorDash, Menulog and Deliveroo, see whether it arrived, and pause an app at a store.
Send the menu to delivery apps
What was sent
Sent
Store
Delivery app
Result
Items
Loading…
Pause or restart an app at a store
Store
Delivery app
State
Why
Until
Changed
Loading…
Leave Requests
Time off asked for, approved or turned down, and what each person has left. Approved leave shows on the Roster.
Employee
Type
Dates
Hours
Reason
Loading…
Employee
Type
Dates
Hours
Status
Reviewed
Loading…
Type
Accrued
Used
Pending
Available
Pick a person to see what leave they have left.
In-House Delivery Dispatch
Drivers + active runs + assignment
Created
Customer
Address
Driver
ETA
Status
Loading…
Add driver
Name
Phone
Vehicle
Status
Last ping
Loading…
Pricing Experiments
A/B price tests with deterministic session assignment
New experiment
Name
Target
Control / Variant
Split %
Status
Loading…
Vouchers
Codes customers give at the POS for money off — and how many times each has been used.
New voucher
Works at the POS: the cashier scans the code or types it on the Voucher key, and the receipt shows the voucher.
Your vouchers
Voucher
Code
Takes off
Used
Last day
At the POS
Loading…
Staff Certifications
Food safety supervisor, food handler and first aid certificates — and when they run out
Add a certificate
Person
Certificate
Number
Issued
Expires
Checked
Loading…
Person
Certificate
Number
Expires
Days left
Loading…
Cocktail / Drink Recipes
Bar recipes with cost + margin + batch scaling
New recipe
Name
Category
Glass
Cost
Price
Margin
Loading…
Complaints
Customer complaints, who is handling each one, and which are overdue. Reply deadlines: critical 2 hours, high 8 hours, medium 2 days, low 7 days.
Severity
Store
Customer
What about
Reply due
Handled by
Loading…
Severity
Store
Customer
What about
Reply was due
Overdue by
Loading…
Severity
Store
Customer
What about
Status
Logged
Loading…
Log a complaint
Prep lists
How much of each item stores should have ready, and today’s prep jobs.
Item
Time of day
Make
Done
Status
Who
Loading…
Add a par level
Item
Store
Time of day
Days
Have ready
Loading…
Customer Wallet
Stored value / pre-paid balance per customer
Wallet ID
Currency
Balance
Loaded
Spent
Status
Enter customer ID…
Refunds & Returns
Refunds waiting for a manager, every refund given, and a new one started from its order.
Order
Kind
Reason
Amount
Method
Requested
Loading…
Order
Kind
Amount
Method
Status
Requested
Loading…
Pick the order first — or .
Tip Pool
Tips customers add on the POS terminals, who they came in with, and sharing a day’s tips across the people who worked it.
Loading…
Share a day’s tips
Takes that day’s tips from the POS terminals and the people who clocked in, then splits them by the way you pick.
Day
Store
Tips
Kept by the house
Shared
People
Status
Loading…
Add a way of sharing
Name
Store
Split
House keeps
Status
Loading…
Email / SMS Templates
Reusable transactional templates with {{placeholder}} rendering
New / update template (UPSERT by key+lang+channel)
Key
Name
Channel
Lang
v
Status
Loading…
Render preview
Subscription Plans
Membership plans + active subscriptions + billing events
Add plan
Name
Period
Price
Trial
Status
Loading…
Start subscription
Customer
Plan
Status
Next billing
Auto-renew
Loading…
Customer
Plan
Status
Next billing
Loading…
Loyalty Referral Programs
Refer-a-friend with code minting + redemption tracking
Add program
Name
Referrer
Referee
Min spend
Status
Loading…
Mint code
Lookup by referrer
Code
Program
Redeemed
Created
Enter ID…
Code
Referrer
Referee
Spend
Referrer paid
Referee paid
Redeemed
Enter program…
Speed of service
How long orders take today, screen by screen, from the moment a ticket lands to the moment it is bumped.
By kitchen screen
The target is each screen’s red time. Change it in Kitchen › Cook times — the kitchen screens and this page use the same number.
How busy each kitchen screen at this store is right now, and screens of the same kind sharing the work. Updates every 10 seconds by itself.
Right now
Open tickets on each screen against how many it can take. Share the load: when two or more screens of the same kind share, the kitchen sends the next ticket to the one with the fewest open tickets.
Screen
Kind
Open tickets
How busy
Past red
Oldest
Can take
Share the load
Loading…
Gift cards
Sell and look up gift cards, and see each card’s balance and history.
Sell a gift card
The card number is made for you and shown once after you sell it.
At least 3 years from sale, by Australian law.
Card
Balance
Sold for
Status
Expires
Recipient
Actions
Loading…
Reservation Booking
Table reservations, deposits, no-show policy
When
Party
Size
Table
Deposit
Status
Phone
Actions
Loading…
New reservation
Vendor Invoices
Bills from suppliers — check them against what was ordered and received, then pay
New supplier invoice
Number
Supplier
Date
Due
Total
Paid
Still owed
Status
Matches order and delivery
Loading…
Promotions
A price deal between two dates — say, half-price Chicken Royale this week. The POS terminals, kiosks, online menu and boards show it on those dates, and the sale is charged it.
Loading…
Stock counts
Count what is on the shelf, see what differs from what the system expected, and sign it off — signing off changes the store’s stock.
Loading…
Pay runs
Each pay period: gross, tax, super and net per employee, then posted to the ledger
Period
Pay date
Kind
Status
Employees
Gross
Tax
Net
Actions
Loading…
New pay run
GST
How prices show GST, and which items are GST-free — exactly what the POS terminals, kiosks and tax invoices use.
How prices show
Australian menus show prices with GST included. Change this only if your prices are set before GST.
GST-free items
Tick an item to make it GST-free (for example bottled water). Every size of it follows. The POS terminals, kiosks and tax invoices use it the next time they load the menu.
Item
Category
Price
GST
Loading…
Food safety temperatures
Fridge, freezer and hot-hold readings at the store, the safe range for each kind, and how often readings were in range.
Compliance
Readings
Safe ranges
Unit
Kind
Readings
In range
Out of range
Missed checks
In range %
Last reading
Loading…
Log a reading
Stores and probes normally send readings. Use this to record one taken by hand.
Recorded
Unit
Kind
Temp °C
In range
How bad
Fixed
Loading…
Kind of unit
Lowest °C
Highest °C
Check every
If out of range
Loading…
Set a safe range
Food Safety Certs
Employee certifications, expiry tracking, renewal
Employee
Kind
Issuer
Issued
Expires
Status
Actions
Loading…
Register cert
Expiring soon
Cash Drops
Cash moved from a drawer to the safe during the day, and drawers opened with no sale.
Drops
Drawer opened, no sale
When
Drawer
Amount
When in the day
Envelope
By
Witness
Loading…
Drops are recorded by the store team. Head office sees them here and in Takings & cash.
Record a drop
Every time a POS opens its drawer without a sale, it is recorded here. Set a limit in Exception Alerts to be told when it happens too often.
When
Store
Who
Over a limit?
Loading…
Petty Cash
This store’s petty cash tins: what is in each, what was paid out and why.
Add a tin
Pay out or top up
Tin
Used for
In the tin
Kept by
Status
Last counted
Loading…
Every store’s tins
Store
Tin
In the tin
Last counted
Counted then
Change since the count
Bank Deposits
Count the deposit, hand it to the courier, then match it to what the bank counted.
New deposit
Deposit total
$0.00
Date
Slip
Account
Amount
Where it is
Courier
Bank counted
Difference
Next step
Loading…
Notification Campaigns
Email and SMS campaigns — scheduled sends, opens and clicks
Name
Channel
Status
Schedule
Planned
Sent
Open %
Click %
Actions
Loading…
New campaign
Customer Segments
Customer groups — fixed lists or rules that pick members automatically
Name
Kind
Members
Last recomputed
Status
Actions
Loading…
New segment
Feedback tickets
Customer requests and complaints, each with a reply deadline set by how serious it is, and how satisfied the customer was.
New ticket
Logged
Subject
Severity
Status
Handled by
Reply due
Satisfaction
Actions
Loading…
Social Mentions
Mentions and reviews from social media, how they read, and the replies waiting for approval
Posted
Source
Handle
Stars
Sentiment
Body
Status
Actions
Loading…
Asset Tags
Tagged equipment, where each was last scanned, and what is missing
Tag #
Asset
Kind
Store
Location
Last seen
Status
Loading…
Register tag
Record scan
Occupancy Costs
Rent, utilities and insurance — what recurs, and when each is due
Store
Kind
Vendor
Period
Amount
Effective
Loading…
New cost
Generate scheduled payments
Insurance Claims
Claims from lodged to approved to paid, with the amounts and a summary
Incident
Kind
Insurer
External #
Claimed
Approved
Paid
Status
Actions
Loading…
File claim
Franchisee Royalty Runs
Each period's royalty, marketing and tech fees worked out, invoiced and paid
No franchisees are set up yet, so there is nobody to charge.
New royalty run
Period
Franchisee
Gross sales
Royalty
Marketing
Tech
Total due
Still owed
Status
Actions
Loading…
Energy
Meter readings, usage between readings, and anything out of the ordinary
Meters
Readings
Anomalies
Usage summary
Store
Kind
Serial
Unit
Tariff (¢/unit)
Provider
Status
Loading…
Register meter
When
Store
Meter
Value
Δ usage
Cost
Source
Anomaly
Loading…
Record reading
When
Store
Kind
Value
Δ usage
Cost
Loading…
Store
Kind
Total usage
Cost
Readings
Click Compute…
Price Lists
Supplier price lists with the dates each price applies, and the price in force on any day
Vendor
List name
Effective
Currency
Status
Source
Loading…
Effective price lookup
New price list
Vendor Contracts
Supplier contracts and their renewal dates — the ones expiring soon are flagged
Vendor
Number
Kind
End date
Value
Auto-renew
Status
Actions
Loading…
New contract
RFQs
Ask suppliers to quote, score what comes back, and award the work
Title
Category
Due
Expected $
Status
Awarded to
Actions
Loading…
New RFQ
Approvals
Requests waiting for a manager’s yes. When a POS asks, it waits on this page for your answer.
Waiting for you
Decided
How it works
Loading…
Asked
Request
Amount
Answer
Decided by
POS used it
Loading…
How a POS asks for a yes
A refund over the POS’s limit needs a manager. If no manager is at the counter, the crew member taps Ask Command Center on the POS. The request shows here at once, and on Today under “Needs you”.
Approve and the POS finishes the refund by itself — once, for that order and no more than the amount you saw. Decline and the POS shows your reason. Your name is recorded on the refund as the approving manager.
Approval chains
The steps each kind of request goes through. Refunds from the POS are set up for you the first time a POS asks.
Name
For
Status
Loading…
My alerts
Get a buzz on your phone — or an email — when something needs you. Tap it and Command Center opens on that screen, for that store.
Command Center on this phone
Checking…
Alerts on this phone
Checking…
Chrome
Click the icon to the left of the web address (a padlock or slider).
Choose Site settings, then set Notifications to Allow.
Come back to this tab and reload the page.
Edge
Click the padlock to the left of the web address.
Choose Permissions for this site, then set Notifications to Allow.
Reload this page.
Safari (Mac)
Open Safari → Settings → Websites → Notifications.
Find this site and set it to Allow.
Reload this page.
iPhone or iPad
Open Settings → Notifications and find Command Center (the installed app).
Turn on Allow Notifications, then open the app again.
Firefox
Click the padlock to the left of the web address.
Next to Send notifications, clear the Blocked setting.
Reload this page.
What to tell me about
Loading…
items sold out at one store within an hour
Which stores
Quiet hours
Anything else waits until quiet hours end — and is not sent at all if it was sorted out in the meantime.
How to reach me
Changes save as you make them.
My phones and computers
Loading…
What was sent to me
Loading…
Change Requests
Menu, price, policy and staff changes tracked from request to done
Title
Kind
Priority
Status
Requester
Effective
Actions
Loading…
New change request
Tasks
Jobs for stores and head office — who does each one, when it is due, and what is overdue.
New task
Title
Kind
Store
Assigned
Due
Priority
Status
Actions
Loading…
Checklist templates
The opening, closing, cleaning and safety checklists stores work through, and which stores get each one. Completed checklists are under Checklists done.
New template
Name
Kind
How often
Takes about
Sent to
Status
Loading…
Printer Status
Which printers are answering, with alerts and a log of what happened
Printer
Store
Online
Paper
Cover
Cutter
Pending
Failed
Last seen
Loading…
Scanners
The barcode and QR scanners plugged into this store's POS terminals and kiosks. A paired device finds its scanners by itself — nothing to type.
Store
Plugged into
Kind
Connected by
Make
Model
Serial
State
Last seen
Loading…
Add a scanner by hand
Only for a scanner the device did not find by itself. It is added to this store.
Network Probes
Regular checks on each store's connection, with uptime and the ones failing now
Store
Label
Address
Kind
Interval
Status
Loading…
New probe
Print Queue
What is waiting to print at each printer, with retries and a summary
Printer
Kind
Format
Priority
Status
Attempts
Last error
Queued
Actions
Loading…
Device Firmware
Which version every device runs, and the over-the-air updates moving them forward
Device
Kind
Vendor
Model
Current
Target
Status
Actions
Loading…
Packaging Compliance
Packaging on hand, and how much single-use plastic is going out
Name
Kind
Material
Recyclable
Compostable
SUP
Weight g
Cost
Status
Loading…
Register packaging item
Accessibility Audits
Accessibility audits per store, the score, and what is being fixed
Date
Store
Framework
Auditor
Pass
Fail
Score
Status
Actions
Loading…
Start audit
Marketing consent register
Who has agreed to hear from us, how, under which terms — and every change.
Loading the totals…
Find a customer above to see what they have agreed to and change it.
Customer
Mobile Sessions
Who is signed in to the app now, and how much it is used each day
Started
Customer
Device
Platform
Version
Duration
Screens
Actions
Source
Loading…
Push Notification Tokens
Devices registered for push notifications, what was sent and what was opened
Customer
Device
Platform
Provider
Topics
Status
Last used
Loading…
Feature Flags
Switch features on or off per tenant, with overrides for a store or a device
Key
Description
Kind
Default
Rollout %
Status
Loading…
New flag
Resolve flag
App Crashes
App crashes grouped by cause, and which are on the rise
Signature
Platform
App version
Exception
Occurrences
Users
Last seen
Status
Actions
Loading…
Delivery Drivers
The drivers, whether each is on or off, and when they are available
Name
Vehicle
Phone
Status
Rating
Last seen
Actions
Loading…
Register driver
Delivery Routes
Delivery routes with several stops — which driver, in what order
Planned
Store
Driver
Status
Distance
Duration
Stops
Done
Actions
Loading…
New route
Delivery Assignments
One driver per order — who has it, and what happened when
Order
Customer
Address
Distance
Total $
Tip
Driver
Status
Actions
Loading…
New assignment
Delivery Zones
Delivery zones drawn on the map, the surcharge for each, and which zone an address falls in
Zone
Store
Kind
Center
Radius
Surcharge
Min order
Priority
Loading…
Resolve location
New zone
Surveys
Ask customers a few questions after they order and see the score.
New survey
Name
Asks
Sent
Answers
Average score
Status
Actions
Loading…
Customer Notes
Notes pinned to a customer — allergies, VIP, anything from earlier visits
Customer lookup
New note
Review Incentives
Review reward programmes, the claims customers make, and their approval
Program
Trigger
Platform
Reward
Min score
Budget used
Status
Loading…
New program
Targets
Goals for sales, average sale, speed of service and labour, and how each store is tracking. Until the POS fills actuals in by itself, record each actual with “Record actual”.
Goal
Store
How often
Target
Last actual (recorded)
How it’s doing
Recorded
New goal
Store comparison
Your stores ranked side by side on real POS sales (ex GST, paid orders only). A store with no sales in the period is listed but not ranked.
Loading…
Executive Dashboards
Configurable widget grids per audience
Name
Audience
Layout
Widgets
Views
Status
New dashboard
Scheduled Reports
Report-builder reports run and delivered on a schedule
Rules that flag suspicious transactions — too many voids, refunds or no-sales, and the like.
Rule
What it watches
How serious
Flags when over
Within
Times flagged
Confirmed
False alarms
State
New rule
Bank accounts
The accounts stores bank into
Add a bank account
Name
Type
Bank
Account
Currency
Opening
Current
Last matched
Status
Actions
Loading…
Bank Reconciliations
Match each bank statement to what was banked
Start a reconciliation
Period
Account
Statement
In Nexus
Difference
Transactions
Status
Actions
Loading…
Chart of Accounts
Your general-ledger accounts and their balance this year
New account
Advanced
Set from the type: assets and expenses are debit, the rest credit.
Code
Name
Type
Group
Can post to it
Normal balance
This year
Status
Loading…
Journal Entries
Manual accounting entries — must balance before posting
New journal entry
Account
Line description
Debit ($)
Credit ($)
Date
Number
Description
From
Debit
Credit
Lines
Status
Actions
Loading…
Customer Credit
How much each account customer can owe, and when they have to pay
Set credit terms
% off if paid within days (leave at 0 for none)
Customer
Limit
Owing
Still available
Terms
Statements
On hold
Last reviewed
Actions
Loading…
AR Invoices
Invoices customers owe us, with totals and balances. Every night after close, past-due invoices are marked overdue and a collections case is opened for each overdue customer.
New invoice
Item
Qty
Price each ($, before GST)
GST
Line
Number
Customer
Invoice date
Due
Total
Paid
Still owed
Status
Actions
Loading…
AR Payments
Money customers paid us — matched to their oldest invoices first, every night after close, or straight away with Match now
Record a payment
Receipt
Customer
Date
Amount
Matched to invoices
Not yet matched
How paid
Status
Actions
Loading…
Collections
Customers who are late paying, and what has been done to chase them. Cases open by themselves when an invoice goes overdue.
Open a case
Customer
Why
Owing
Stage
Contacts made
Last contact
Next contact
Chased by
Status
Actions
Loading…
Fixed Assets
The equipment, fit-outs and vehicles the business owns, and what each is worth now
Add an asset
Code
Name
Type
Store
Cost
Lost value so far
Worth now
Status
Actions
Loading…
Depreciation
How much value each asset loses each month — worked out when the asset is added
Post depreciation to the ledger
Month
Asset
Worth at start
Depreciation
Lost so far
Worth at end
Status
Actions
Loading…
Asset servicing
What’s due and what was done
Book a service
Asset
Type
Booked for
Done on
Cost
Out of action
Next due
Status
Actions
Loading…
Asset Disposals
Assets sold or written off, and the gain or loss on each
Dispose of an asset
Asset
Date
What happened
Received
Worth at the time
Gain / loss
Status
Actions
Loading…
Capex Projects
Capital projects and what budget is left after commitments and spend. Projects that go over are flagged every night after close.
New project
Code
Name
Type
Store
Budget
Committed
Spent
Left
Priority
Status
Actions
Loading…
Currencies
ISO 4217 currency registry
ISO
Numeric
Name
Symbol
Decimals
Base
Active
Countries
Actions
Register currency
FX Rates
Effective-dated bid/ask/STORED-mid per pair
Date
Pair
Bid
Ask
Mid
Spread
Source
Record rate
Currency Conversion
Real-time conversion using nearest-prior-date rate
Convert
Recent history
When
Pair
Source amt
Target amt
Rate
Purpose
Inventory Adjustments
Cycle counts / shrinkage — variance and value impact
Counted
Store
SKU
Kind
Expected
Actual
Delta
Value Impact
Status
Actions
New adjustment
Payments to suppliers
Money paid to suppliers, and which of their invoices it paid
New payment
Number
Supplier
Date
Amount
Paid against invoices
Not yet against an invoice
Method
Status
Actions
Loading…
Payment runs
Pay many approved supplier invoices at once with one bank file
New payment run
ABA — the file Australian banks take
Run
Run date
Pay on
Method
File
Invoices
Total
Status
Actions
Loading…
Service Tickets
Customer service & repair tickets with SLA tracking
#
Customer
Kind
Priority
Title
Tech
SLA
Status
Actions
New ticket
Field Service Visits
Per-ticket visits
Ticket
Visit #
Tech
Scheduled
Arrived
Departed
Duration
Outcome
Actions
Schedule visit
Service Parts
Parts consumed
Used
Ticket
SKU
Qty
Cost
Price
Margin
Cover
Log part used
Service Contracts
Extended-warranty / SLA contracts
#
Customer
Tier
Period
Value
Visits used
Parts used
Status
Actions
Register contract
SLA Breaches
Every service-level breach as it happened, and who acknowledged it
Detected
Ticket
Kind
Severity
Target
Minutes Late
Penalty
Status
Actions
Email Templates
Reusable templates with merge tags
Name
Channel
Subject
Lang
Category
Version
Status
Actions
New template
Drip Sequences
Multi-step automated journeys
Name
Trigger
Steps
Active
Completed
Conv
Conv %
Status
Actions
New sequence
Customer Journeys
Active enrolments + drip engine due-list
Sequence
Customer
Started
Steps Done
Next Action
Status
Conversion
Actions
Enrol customer
Subscription Plans
Meal-kit / coffee / drink subscription catalogue
Code
Name
Kind
Cycle
Price
Active
Paused
Revenue
Status
Actions
New plan
Customer Subscriptions
Per-customer subscription instances
Customer
Plan
Started
Cycles
Paid
LTV
Next Delivery
Status
Actions
Enrol customer
Subscription Deliveries
Per-cycle delivery log
Date
Sub
Cycle
Total
Fulfilment
Tracking
Status
Rating
Actions
Subscription Pauses
Pause / resume history
Subscription
Kind
Paused
Resume On
Resumed
Reason
Subscription Billing Runs
Charge attempts with retry workflow
Billed
Subscription
Cycle
Amount
Attempt
Status
Next Retry
Error
Actions
Events
Concerts, ticketed dinners and private parties, and how many checked in
Code
Name
Kind
Start
Cap
Sold
Fill%
Check-in%
Status
Actions
Ticket Types
Pricing tiers
Code
Name
Price
Fee
Avail
Sold
Remain
Status
Actions
Tickets
Tickets sold for an event, each with its own QR code
Number
Event
Buyer
Total
Channel
Status
Used At
Actions
Attendees
Who is coming to an event — RSVP, dietary needs, accessibility, age checks and table
Name
Email
RSVP
Dietary
Access
Age✓
VIP
Table
Actions
Event Check-ins
Every scan at the door, and how each one turned out
When
Event
Ticket
Gate
Kind
Outcome
By
Reservations
A booking from made to confirmed to seated to done, with every change on record
Code
Guest
Phone
Party
Time
Table
Source
Status
Actions
Waitlist
Walk-ins waiting for a table, and how the quoted wait compared with the real one
Guest
Phone
Party
Quoted
Actual
Variance
Notify
Status
Actions
Table Holds
Short holds on tables for people booking online — they let go on their own if the booking is not made
Hold ID
Table
Time
Duration
Session
Expires
Status
Actions
Reservation Deposits
Booking deposits — held, then applied to the bill, refunded or forfeited
Reservation
Kind
Amount
Refund
Net
Method
Charged
Status
Actions
Recipes
Recipes and their versions, with the food cost each is meant to hit and what it actually costs
Code
Name
Category
Yield
Serves
Time
Version
Live version
Target food cost
Actual food cost
Status
Recipe Versions
A recipe version from draft to review to approved to published
Recipe
v
Ingred Cost
Pkg
Labour
Total
State
Approved By
Actions
Recipe Ingredients
What goes into a recipe version, and how much of each
#
Ingredient
Qty
Unit
Unit Cost
Line Cost
Yield%
Prep
Flags
Actions
Nutrition Panel
Nutrition per serving for each recipe version, with the lab certificate behind it
Allergen Declarations
The allergens a recipe version carries
Kind
Presence
Source
Cert Ref
Notes
Declared
Actions
R&D Pipeline
Recipe versions waiting for review, how many at each stage, and what changed from the last one
Recipe
v
Cost
Created By
In Queue
Actions
Product Returns
A customer return from received to inspected to approved to refunded
Code
Customer
Kind
Lines
Subtotal
Total
Status
Refunded
Actions
Return Lines
What came back in a return, and how much of each
#
Item
SKU
Qty
Unit
Line Refund
Condition
Disposition
Serial/Lot
Actions
Vendor RMAs
Goods going back to a supplier — requested, approved, shipped, received, credit issued
Code
Vendor
Vendor Ref
Reason
Lines
Expected
Actual
Variance
Tracking
Status
Actions
Warranty Claims
Warranty claims from customers, with the option to send one on to the vendor
Code
Customer
Item
Serial
Purchased
In Warr
Resolution
Amount
Vendor RMA
Status
Actions
Return Inspections
What was decided about each returned item, and what was recovered
When
By
Return
Line
Claim
Condition
Disposition
Value
Notes
Cycle Count Sessions
A stock count from started to completed to posted
Code
Store
Kind
Started
Exp
Cnt
Var
Prog%
Acc%
Var $
Status
Actions
Cycle Count Lines
Per-item count
Item
SKU
Expected
Counted
Variance
Var $
Status
By
Actions
Stocktake Sessions
A full periodic count of the store — planned, counted, reviewed, approved, posted
Code
Store
Kind
Period
Exp
Cnt
Var
Shrink $
Gain $
Net $
Status
Actions
Recount Requests
Items flagged for a recount — the first, second and third counts and the number that stands
Item
Source
Expected
1st
2nd
3rd
Final
Outcome
Reason
Actions
Employee Onboarding
A new starter's onboarding from started to done; the steps come from the role's template
Employee
Start date
Role
Steps
Done
Progress
Days
Status
Actions
Loading…
Onboarding steps
The steps a role's onboarding needs — set up once, used for every new starter in that role
Role
Step
Type
Order
Due
Required
Needs document
Needs signature
Status
Actions
Loading…
Employee Documents
Employee documents from received to verified
Employee
Document
Label
Issued
Expires
Days left
Checked by
Status
Actions
Loading…
Production Orders
A production order from draft to approved to scheduled to in progress to completed
Code
Comm
Product
Target
Made
Short
Compl%
Pri
Due
Status
Actions
Production Runs
A run is planned, started, completed and then passes QC — its output and what it consumed open from the row
Code
Order
Lot
Started
Min
Yield%
QC
Status
Actions
Run Outputs
What a production run made — lots and expiry dates, traceable end to end
Label
Qty
Unit
Unit Cost
Total
Lot
Expires
Pack
Actions
Run Consumption
What a production run used, traceable back to the lot it came from
Item
Label
Planned
Actual
Var
Unit
Cost
Total
Lot
Actions
Production Distribution
Finished goods sent out to stores — planned, picked, shipped, delivered
From
To
Qty
Unit
Shipped
Delivered
Received
Var
Tracking
Status
Actions
Expense categories
How each kind of staff expense is coded and taxed
Code
Name
Kind
Ledger account
GST
Receipt needed over
Fringe benefits tax
Status
Actions
Loading…
Expense Reports
Staff expense claims — submit, approve, reimburse
Claim
Person
Period
Lines
Total
Approved
Reimbursed
Awaiting approval
Status
Actions
Loading…
Expense lines
The lines of an expense claim, with the approver's adjustments. You can also open them from a claim's Lines button.
#
Date
Supplier
Description
Amount
GST
Total
AUD equivalent
Status
Actions
Loading…
Expense Approvals
Who approved what and when, and how long approvals take
When
Report
Step
Role
By
Action
Comment
Amount
Reimbursements
Pay approved expense reports; each moves to paid, or part-paid, as it goes
Report
Employee
Amount
Method
Ref
Paid At
JE
Status
Actions
Tax Lodgements
BAS, IAS, FBT, payroll tax and fuel tax credit lodgements
Code
Kind
Period
Due
Payable
Paid
Balance
Status
Actions
Loading…
Lodgement Lines
The lines of a tax lodgement, label by label (G1–G19, 1A/1B, W1–W4, T7–T9), with any hand edits on record
Code
Label
Kind
Amount
Rate%
Count
Source Acct
Override
Sort
Actions
Enter lodgement ID…
Tax Obligations
GST, PAYG, FBT, super and payroll tax coming due, and the days left on each
Code
Kind
Period
Due
Days
Amount
Outstanding
Status
Pri
Actions
Loading…
Tax Payments
Tax payments against an obligation or a lodgement — BPAY, EFT or credit, in any currency, reversible
Code
Method
Amount
AUD
Date
Bank Ref
Receipt
Status
Recon
Actions
Loading…
Peer / 360 Feedback
Ask staff for feedback on a colleague — anonymous unless you choose otherwise
Asked
About
From
Asked of
Anonymous
Rating
Would work with them again
Status
Answered in
Shared with them
Actions
Loading…
You are offline. What you see may be out of date — it will refresh when you are back online.